Store Policies ๐ธ (Please read before placing your order)
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Shipping, Refund & Exchange Policy
Thank you for shopping with Louma Store! ๐
We always do our best to make sure your order reaches you quickly, safely and with love.ย
Please take a moment to review our policy below to understand how shipping, returns, and exchanges work.ย
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Shipping Information ๐ฆ
- Shipping fees are calculated automatically at checkout
- Packages can not be opened :(ย
- Shipping fees are non-refundableย
- During sale periods, refunds and exchanges are not permitted
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Estimated Delivery Times
1. Cairo & Giza: 2 to 5 days working days.ย
โฐ Please note: delivery times may vary slightly during sale or high-demand periods.
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Shipping & Handling ๐
- shipping fees are non-refundable.ย
- For approved exchanges, customers are responsible for return shipping costs.ย
- For approved refunds, Louma will cover all related shipping and handling fees.ย
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Refund & Exchange Policy ๐
Eligibility
we want you to love everything from Louma! but in case you don't ... ๐ฟ
to be eligible for a return or exchange, items must be:
1. Unused and in their original packagingย
2. Have all tags still attached
3. Return request submitted within 7 days of receiving your order
Returns or exchanges without tags or after 7 days cannot be accepted.ย
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Sale & Discounted Items ๐ธ
Items purchased during sales, promotions, or sitewide discounts are final sale and not eligible for refunds or exchanges.ย
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Defective or Incorrect Items
If you received the wrong item or something arrives damaged, we'll make it right ๐
You can choose between a free exchange (of the same value) or aย full refund.ย
Please contact us within 7 days of receiving your order so we can help promptly.ย