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Shipping, Refund & Exchange Policy

Thank you for shopping with Louma Store! 💌
We always do our best to make sure your order reaches you quickly, safely and with love. 

Please take a moment to review our policy below to understand how shipping, returns, and exchanges work. 

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Shipping Information 📦

1. Shipping fees are calculated automatically at checkout
2. Packages can not be opened :( 
   
3. Shipping fees are non-refundable 
4. During sale periods, refunds and exchanges are not permitted

Estimated Delivery Times

1. Cairo & Giza: 2 to 5 days working days. 

⏰ Please note: delivery times may vary slightly during sale or high-demand periods.

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Shipping & Handling 🚙

1. shipping fees are non-refundable. 
2. For approved exchanges, customers are responsible for return shipping costs. 
   
3. For approved refunds, Louma will cover all related shipping and handling fees. 

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Refund & Exchange Policy 📝

Eligibility

we want you to love everything from Louma! but in case you don't ... 😿
to be eligible for a return or exchange, items must be:

1. Unused and in their original packaging 

2. Have all tags still attached

3. Return request submitted within 7 days of receiving your order

Returns or exchanges without tags or after 7 days cannot be accepted. 

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Sale & Discounted Items 💸

Items purchased during sales, promotions, or sitewide discounts are final sale and not eligible for refunds or exchanges. 

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Defective or Incorrect Items

If you received the wrong item or something arrives damaged, we'll make it right 💕

You can choose between a free exchange (of the same value) or a full refund. 

Please contact us within 7 days of receiving your order so we can help promptly.